The editor of Digital Life wrote about how a bank's staff member misinterpreted her handwriting and subsequently blotched her cheque transaction, causing her to pay out 10 times the actual amount. I agree with the editor that the staff member should have fallen back on the other details in the cheque if she was unsure about a particular detail. Her explanation seems to reflect a lack of thoroughness and professionalism, and I get the feeling that the staff member was not completely apologetic about her mistake.
I was rather appalled at this incident when reading about it.
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