Unprofessional operators

The operators who laughed at David for seeking help to be saved from his bushland surroundings have a lot to answer for. They caused his death as they did not take his pleas seriously enough. He had no way of telling them his exact location due to his condition, and they thought that he was playing a trick on them. It is understandable if they had previously encountered such incidents but the way the organization dealt with his death makes me gnash my teeth. A mere apology is barely enough for someone who lost his life. Granted, a statement to avoid similar responses to future calls was issued, but this, coupled with the apology, is not a proper response towards the death. They should offer some form of compensation or donation to the family too.