The fact that its name was blatantly mentioned in this letter shows the anger the customer felt towards the owner. I don't blame her. The owner may have been unhappy at the police's arrival which disrupted his business operations, but there was no need to raise his voice at a customer who was feeling anxious over her lost handphone. How insensitive is that? He gave her no 'face' by doing so in front of the people in the restaurant. The police's act was hidden from plain sight and so his fuss was unnecessary. It was good that she stood up to him and asked him if she was a customer too. With that question, he knew that he had lost the battle and left the scene.
She brought up a good point by citing the service charge each table of guests must pay as part of the total bill. Such a charge is presently made compulsory but the owner had acted in a way that made it only right for her service charge to be waived.
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