Sunday, October 18, 2009

Compromise in service standards just to please celebrities?

David Gan, celebrity hairstylist, complained about the fact that a high-end boutique had turned away movie star Zhang Ziyi, as it was going to close for the day. What did the boutique do wrong? It was merely maintaining its regulation and service standard. Does being a celebrity entitle one to such unnecessary privilege? A celebrity is still a human being. I feel that he is being overprotective of her and letting fame get to his head, since he himself is famous.

He contradicts himself too when he said that he did not want the shop to let her enter it due to her status, but that the act made it give our country a bad name. He suggested that the shop should go for retraining. Does doing what it should be doing to any customer warrant such a effect? I am sure that it turned her away in a polite manner. That should be the real issue here.

Apparently, his outspoken view has had an effect on a retail outlet chain. Club 21 has agreed to ensure its stores allow customers to enter past the opening hours.

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