Sunday, December 27, 2009

Our service standards still need to be improved quite a bit

The mother of a young boy with alopecia was appalled at the insensitivity displayed by an Ikea staff member.I would be too but that would be the climax of what she had encountered so far. The audacity of strangers in the same lift commenting or 'giving advice' upon noticing her son's condition is too immense for me to behold. If they merely stare at the boy in comparison, it is not as bad. They really have no right to go beyond that.

The Ikea staff member could have at least asked those questions out of earshot of the boy, if he had needed to do so out of professional protocol. What is worse is that he pointed at the boy while doing so. What kind of training is Ikea providing pertaining to such cases?? The boy may be very young but he is still human. That means he has feelings. Being very young does not mean he cannot understand what is said about him. The staff member had clearly underestimated his language ability, since his facial expression and immediate reaction proved otherwise.

In both cases, negligence was evident. The boy was obviously aware of his condition, especially judging from the second case. Such adults just destroy his optimistic expectations of the world in terms of kindness, tact and understanding.

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