Wednesday, December 16, 2009

Rules that spoil the atmosphere of dining

I understand the rationale behind certain rules, since Singaporeans are typically known to be uncouth and discourteous patrons. Some rules that have been implemented by certain eateries however, seem rather unreasonable and ludicrous. A case in point was a customer being asked by the staff at Cheesecake Cafe to either have her bottle of juice which was bought from another place, thrown away, or to have it kept by the cafe till she left. This occurred even though she had ordered drinks from the cafe's menu and had only intended to leave her bottle on the table.

Another case was the ban on taking photographs of the same cafe even as a customer. They were allowed to do so only if they were in the photograph. The reason given seems to be an unjustifiable one. There is a fear of other competitors wanting to duplicate the cafe's layout design.

The fact that there was a refusal to comment on the other rules laid down by the cafe seems to indicate the knowledge that they are unreasonable, and that the owner is adamant about retaining them. I reckon that the cafe will have fewer customers in time to come, due to such rigid and self-centred laws.

Heaven's Loft seems to be more reasonable in its rules. They are based on its customers' feedback. There is a rule though, that seems to stir up controversy: the age limit of customers going to its balcony in the evening. One of the views mentioned seems illogical: younger customers may feel discriminated against. I am confused here. The rationale behind the rule is sensible. The balcony becomes a bar loft that serves alcohol in the evening. Such a rule shows the social responsibility of the restaurant. It is not doing anything wrong and the customer who gave that view is probably one who falls below that age limit, or knows someone who does.

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